How long does the unit’s
backup battery last if power is disconnected?
The SmartLink Medi-Call backup battery, under normal
operating conditions, can last up to 1000 hours (Non rechargeable
models) and 250 hours (rechargeable models) far exceeding the capacity
provided by the majority of other products on the market (which
tend to last as little as 30 hours).
How do I determine the operational integrity
and range of my wireless transmitters and pendants?
The Smartlink unit, like no other Medical unit, has
an in-built numeric and sonic signal strength range test meter,
ensuring the integrity of wireless signals and pendant ranges upon
What power surge and lightening protection
does the unit have for reliability?
Smartlink MediCall units, apart from already having
special internal power surge protection circuitry, are the only
Medical units on the market today with an integral earthed plug
pack and in-built earth shunt facilities incorporated into the
unit. This reduces and almost eliminates failures and damage from
moderate power and lightening surges, unlike other similar available
How long does a pendant’s battery last?
SmartLink pendants use a lithium battery, which lasts
between 5 to 7 years under normal conditions with a 10-year shelf
life and also incorporates pendant watchdog circuitry for low battery
Can I change the types of pendants I have
Yes - SmartLink pendants can be easily changed to
be a wristwatch, neck chain or key ring anytime where as other
systems are fixed to what is first supplied.
Is there a secure way to remotely service,
modify and update a Medi-Call unit off-site?
Yes - By using SmartLink’s unique windows based
Up/Download software package. This unique software, with it’s
high level security screening access, is specially designed for
remotely diagnosing, programming and/or servicing Medi-Call units
from anywhere in Australia or even worldwide, leaving competitors
far behind in this form of technological advancement.
Can a new or previously installed unit be
extended at a later date?
Yes - The SmartLink Medi-Call unit accepts a multitude
of peripheral devices and future add-ons such as Smoke Detectors,
Dementia Keys, Inactivity Sensors, Reed Switches, Infra-red Detectors,
Man Down and wheelchair pendants plus a range of universal transmitters.
Also, there are endless possibilities for extending the system’s
capacity using third party devices interfaced to the unit’s
hardwired inputs, outputs and RS232 connections.
Can the unit be used to remind people to take
Yes - Unlike other units, SmartLink has an in-built
automatic pill timer incorporated into every Medi-Call unit, which
can be enabled anytime as a reminder to take your medication.
What happens if I am prone to falls or prolonged
blackouts and cannot move to action a call for help?
Not available in several other systems, SmartLink
Medi-Call incorporates a unique inactivity monitoring software
program, which can be enabled to continually look for movement
over a set period of time. If this time is exceeded with no movement
then the unit will automatically call for help giving the user
peace of mind that help is near under abnormal circumstances.
Can the SmartLink Unit be used for monitoring
Yes - SmartLink Medi-Call has a special Dementia
monitoring circuit, which can be enabled and programmed to automatically
call for help if a person wanders too far from their normal residing
area. Up to eight (8) persons can be accommodated in this manner
for a higher level of care, not matched by other competitor specifications.
How can I tell if the telephone line is still
functional and ready to transmit a call for help at all times?
SmartLink Medi-Call units surpass others in their
ability to automatically inform the user, both audibly and visually,
of any problem with the telephone line and advise them of a pending
line and communications failure.
How can I answer a normal telephone call if
I am incapacitated or cannot reach the phone in time?
The SmartLink unit has the unique ability to be programmed
so that the user can answer and hang up normal telephone calls
remotely from their pendant. This is especially advantageous when
a user is recovering from a medical condition, which limits mobility.
During an emergency what if someone other
than the control room rings in?
Distinctive to SmartLink Medi-Call is a fail-safe
auto disconnect feature that ensures a non-control room call will
be automatically disconnected until the control room has completed
its auto-voice contact and action to the user of the emergency
What if I am hard of hearing or have a hearing
disability for hands free speech?
Whilst other units do not cater for this problem,
the SmartLink Medi-Call (although already incorporating a large
in-built internal speaker) has the unique ability to plug in an
extra remote amplified speaker unit whilst still utilising its
own internal speaker, providing extremely enhanced volume control
for the hearing impaired.
What other backup features does the unit
provide after the control room has actioned my call for help?
This is where the SmartLink unit surpasses other
units on the market - SmartLink Medi-Call incorporates a special
ground breaking ability to “automatically” call and
connect direct voice to a further two phone numbers (mobile or
normal), straight to any third party independent carers, relatives
or neighbours, even after the control room has actioned and cleared
down the alarm call, without lifting a finger!
What happens if the auto voice help call is
accidentally terminated during an emergency?
Unlike most call units, SmartLink Medi-Call incorporates
a special busy detect circuit which automatically hangs up the
phone on termination of the call and leaves the auto answer function
intact, thus allowing the control room to reconnect and continue
automatic two-way voice in an emergency.
Is the automatic hands free voice feature
clear in an emergency?
Yes - SmartLink has incorporated the latest line
balancing software techniques to reduce sound distortion across
the telephone ensuring audible clarity not matched by several other
Do I have the option to connect hard-wired
devices to the unit as well as host of wireless devices?
In addition to the wide array of wireless devices
that can be easily programmed into the unit, the Medi-Call unit
is equipped with 4 external hard-wired input connections for further
hard wired call points or alarm connections, extending capability
far beyond any required performance criteria.
How many phone numbers can I program into
a single unit?
Other unit shortcomings have prompted SmartLink,
to include a total of four (4) programmable phone numbers in the
Medi-Call unit that can be used to send messages to the control-room
monitoring centre and/or directly call two (2) mobile phones. This
gives a further extra capability of automatically establishing
a ‘hands free’ voice connection to an independent nurse,
carer or friend in the event of an emergency.
Can the unit be used to remotely switch on
and off lights and household appliances?
Unlike other systems the SmartLink Medi-Call unit
is compatible with the universal X10 home automation (Smart house)
activation system, which can be used to remotely switch on lights,
heating, air-conditioning or even open the front door in case of
an emergency. Activation can be executed remotely from the control
room, mobile phone and or directly from the unit when an alarm
Can alarms be remotely switched on and off?
Yes - SmartLink units can be remotely controlled
to switch on or off alarms using a standard telephone, mobile phone
or a computer anywhere throughout the world.
Can I adjust the units display brightness?
Yes - Display brightness can be increased, decreased
or switched off to improve visual clarity depending on the environment.
Are the unit’s buttons visible
at night or in the dark?
Yes - Even the Medi-Call red Help button is softly backlit to
ensure it can be easily identified and accessed in the event of
an emergency in low light or at night time.
What message and alarm formats are compatible
with the Medi-Call unit?>
Where other units fail in their versatility, the
SmartLink Medi-Call unit far outstrips the competitor’s product
in its compatibility with almost every monitoring software package
worldwide; automatically including industry communication standards
such as ADEMCO expanded high speed, CONTACT ID and BRITISH D.T.M.F
What are the benefits of choosing an emergency
call product, which ensures complete separation between the telephone
handset and the emergency call device?
The phone should not form part of the unit for the
(a) If the telephone is damaged or not functioning
properly (e.g. if there is a problem with the phone’s hand
set) it should not form part of the emergency call system if being
repaired involves the disconnection and or replacement of the whole
emergency call device. This is normally due to a simple, unrelated,
telephone handset problem.
(b) Liquid spills are prone to disabling phone keys
rendering needless disconnection of the emergency call system,
again for a simple, unrelated telephone handset service.
(c) A telephone requires periodic programming and
maintenance and statistics clearly indicate that when a telephone
handset is incorporated and built in to the emergency call device,
it can increase false service call enquires and rates by up to
80%. These unnecessary service calls are directly related to simple
telephone handset functions (e.g. programming numbers into memory
etc.), which has nothing to do with the emergency call system.
Statistics also indicate that these false service calls become
a real distraction at the monitoring or control centre or local
actioning centre, which have to concentrate on real emergency call
(d) The user (Particularly the elderly) should not
be needlessly stressed and forced to change their current phone,
which they are comfortable and familiar with when an emergency
call system is installed. This needless extra confusion associated
with learning a new telephones operation and features places an
extra and unnecessary burden on the user.